Shipping, Exchange, Returns
It is our goal to provide you with a
secure and a simple shopping experience. Please make sure you order the right
part, because we do not exchange products.
No refunds or returns on electrical
parts/electrical tools, all sales are final, no returns or exchanges on
opened, installed, or used electrical/non-electrical parts, if you open any
electrical/non-electrical parts box/tools or install any
electrical/non-electrical parts purchased from filtersfurnaceparts.com, due
to misdiagnose of a problem, you are now the proud owner of this part. No
For non-electrical parts, that are pre-approved for return usually due to
extraordinary circumstances, for process purpose you must receive a RMA
(return material authorization) number to put on outside of shipping package,
before returning any part. Returned parts delivered with out a RMA (return
material authorization) visible on outside of shipping package will be
refused, Note, please e-mail with reason for returning non electrical part to
receive a RMA (return material authorization) before returning parts.
Return Non electrical parts/tools
Non electrical parts/tools must be in
new and un-used condition and in their original unopened boxes with all
included accessories, instructions, warranty. For returns, all original
shipping fees are not refundable and a 25% re-stocking fee applies. Customer
is responsible for all return shipping and insuring package cost
(filtersfurnaceparts.com recommends that you the customer, insure all return
products through your shipper, because filtersfurnaceparts.com/Schroyer, Inc.
will not be held responsible for any lost or stolen products that you
return), it is you’re the customer responsibility to insure these products.
Customer will receive a credit, minus restocking fees toward the purchase of
another product from filtersfurnaceparts.com; returns must be received and
approved within 30 days of purchase before credit is applied.
If for any reason you need to cancel
your order, you must notify us immediately via email at
email@example.com and we will make every effort to stop your order,
if the parts have been shipped, there is nothing we can do.
Special order items, parts described
on our web site as "Special Order” is non-returnable or refundable once
Due to the complexity of processing
so many different manufactures warranty, and because every situation is
different, filterfurnaceparts.com/Schroyer, Inc. does not process
manufactures warranties from parts or tools , We suggest for best results,
our customers contact and follow all manufacturers warranty instructions on
how to processed with their warranty process, some manufactures require
factory dealers to process there warranties, in this case you would use your
local Heating and Air Conditioning contractor or Plumber, and a trip charge and
processing fee may apply
Please make sure you order the right
parts/tools you want the first time, because
filtersfurnaceparts.com/Schroyer, Inc. does not give refunds on any
products/tools purchased from our web site, in some extraordinary circumstances
we may offer a credit to use towards other products or costs of a another
product from filtersfurnaceparts.com.
filtersfurnaceparts.com uses UPS to
ship most of the parts purchased from filtersfurnaceparts.com./our
distributors, In some extraordinary situations, our distributors may use the
shipper of there choice, Federal Express, or another shipping company.
Once your order leaves the warehouse
facilities and transfers to the shipping carrier, the responsibility for the part
being shipped shifts to said carrier. At this point filtersfurnaceparts.com
has no control over and is not responsible for delays or damage which may
occur during shipping, or any loss to the customer from scheduled work that
my be delayed due to orders that may be delivered late or lost during
shipping.Any products that are lost or stolen during shipping, will be
re-ordered and re-shipped to our customer and no extra charge.
Damage Products or Tools
By purchasing parts and accessories
from filtersfurnaceparts.com you affirm that any claims regarding shipping
damage or delays are the responsibility of said shipper. Please inspect all
packages for damage, if damage is found please note on delivery receipt what
damage was found when package is received. All damage parts noted on invoice
will be replaced with a new part/tool and shipping at no cost to our customer
after shipper returns damaged product to filtersfurnaceparts.com.
Delays and backorders
If there is a delay in shipping your
part, or if the part is on backorder, we will notify you as soon as we know.
You can cancel the order for any part that is delayed in shipping. Please
note U.P.S. doesn’t deliver on weekends and some holydays. (Next day delivery
on Friday will be delivered on Monday)